Programme

29. October

CUSTOMER MANAGEMENT

MARKETING. SALES. CUSTOMER SERVICE
RIGA ISLANDE HOTEL, 2 KIPSALAS STREET

Application closed

iNFO
The introduction of technological innovation gives the company optimization opportunities - from marketing and sales processes to customer service. Automation affect general information requests, as well as marketing and sales processes. Today, the new relationship model, which is increasingly replacing the existing B2B and B2C, namely H2H, is becoming topical. This is a challenge due to the advent of technologies in every aspect of customer service - call centres, chatbots, answering machines, CRM systems, data analytics, email marketing, huge "noise" in social networks, limited time resources, multi-generational coexistence and change of habits. This and much more will be discussed at a conference of customer management.

Target audience:
Top management of call centres and customer service, business and government office sales and marketing department managers, SME owners and executives.

9.00
Registration, morning coffee

9.30
Opening of the conference

9.35
Grow your business by delivering exceptional customer experiences

Aleksandrs Popovs, SAP, business architect

9.55
Principle ‘know your client’ in daily life of a company

Rūta Beirote, Lursoft, cooperate client consultant

10.15
Artificial intelligence and machine learning

Diego Gosmar, xCALLY, managing director

10.35
Meet Kate, the future of AI and Machine Learning in Customer Experience

David Curley, Adventus Solutions - Genesys, director, Solution & Enterprise Architects EMEA

10.55
Coffee, discussions

11.25
E-mail marketing as a relationship building tool with clients

Gints Branks, Mailigen, success manager

11.45
BezRindas.lv ‘Salvator Mundi’ discovery

Andris Tihomirovs, Bezrindas.lv, ticket sales manager

12.05
Excellent client service: what it takes and how to gain it

Lektors tiks precizēts

12.25
Closing of the conference. Discussions

Contacts

Reach us:
+ 371 23300113
Address:
38-3 Daugavas Street, Marupe, LV-2167
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