Programme

29. October

CUSTOMER MANAGEMENT

MARKETING. SALES. CUSTOMER SERVICE
RIGA ISLANDE HOTEL, 2 KIPSALAS STREET

Apply

iNFO
The introduction of technological innovation gives the company optimization opportunities - from marketing and sales processes to customer service. Automation affect general information requests, as well as marketing and sales processes. Today, the new relationship model, which is increasingly replacing the existing B2B and B2C, namely H2H, is becoming topical. This is a challenge due to the advent of technologies in every aspect of customer service - call centres, chatbots, answering machines, CRM systems, data analytics, email marketing, huge "noise" in social networks, limited time resources, multi-generational coexistence and change of habits. This and much more will be discussed at a conference of customer management.

Target audience:
Top management of call centres and customer service, business and government office sales and marketing department managers, SME owners and executives.

Contacts

Reach us:
+ 371 23300113
Address:
38-3 Daugavas Street, Marupe, LV-2167
Best of our monthly news via e-mail:
Follow!